Welcome

News & Announcements

📢 Notice: Policy Changes & Adjustments

  • Pool Sewer Adjustments: Pool Sewer Adjustment Requests must now be made in writing. A direct link to the request form can be found under the Customer Service tab.
  • Payment Arrangement Limits: Effective July 1, 2024, each account is limited to a maximum of 3 payment arrangements (promises to pay) per calendar year.
  • Arrangement Compliance: Failure to honor a requested payment arrangement will result in any future arrangement requests being denied.

💳 Important Information Regarding Online Payments & Disconnections

  • Processing Times: Online credit and debit card payments are posted on the next business day.
  • Avoiding Service Interruption: To ensure your service is not terminated, please complete your online payment at least one business day before your scheduled termination date.
  • Same-Day Payments: If you are making a payment on your scheduled day of termination, you must call our office to notify us directly.
  • Termination Cutoff: Please note that payments received after 10:00 AM on the day of termination are still subject to service disconnection.
  • Service Restoration: Accounts terminated for non-payment will not have service restored until the next business day after payment is received.

⚠️ Notice Regarding Third-Party Bill Pay (Doxo)

We are aware that some customers are utilizing Doxo to pay their water bills.

  • No Affiliation: Please be advised that we are not affiliated with Doxo in any way.
  • Verification Risks: Payments made through this third-party service cannot be tracked or verified by our team.
  • Interruption Warning: Using Doxo may result in service interruption if funds are not successfully received by our office on time. We strongly recommend paying directly through our official channels.

⏱️ Service Request Processing Hours

We always do our best to handle your service requests on the same day. However, please note:

  • Change of Service Requests: Requests received after 2:30 PM will be processed on the next business day.

 

 

Customer Count:

Sewer- 2420

Water- 4888

 

'In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, age, disability, religion, sex and familial status. (Not all prohibited bases apply to all programs).

To file a complaint of discrimination, write USDA, Director, Office of Civil Right, 1400 Independence Avenue SW, Washington, DC 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).'